Shipping Methods
Treadmill Outlet ships via FedEx and Common Carrier curbside delivery, depending on the size and weight of your order. All items include shipping to the contiguous U.S. unless otherwise noted. The delivery address must be accessible for semi-trailer trucks for larger shipments.
Expedited Shipping
For expedited shipping, please contact customer service to arrange special delivery. Shipping Restrictions We do not ship to P.O. boxes or military addresses (APO/FPO). Items qualifying for free shipping will be sent via Common Carrier.
Delivery Services
Any additional delivery services, such as inside delivery, redelivery, or changes to delivery address, are the customer’s responsibility and may incur extra charges. Missed appointments may also result in additional fees.
Common Carrier Delivery
Most items over 80 lbs are shipped via common carrier. The delivery company will contact you to set a delivery date, which requires a signature. This service is curbside only; if you're unavailable, pickup at the carrier's terminal may be necessary.
Delivery Delays
Treadmill Outlet is not liable for delays caused by freight carriers. We use reputable companies, but cannot guarantee delivery dates due to potential transit delays or back orders.
Lift Gate Service
Our delivery trucks are equipped with hydraulic lift gates for residential deliveries, provided at no extra charge.
International Shipping
We currently do not offer international shipping.
Damaged Shipments
Inspect shipments upon delivery. Note any damages on the delivery receipt before signing. If damage is discovered later, contact the freight carrier within 48 hours to request a "concealed freight damage inspection." Failure to do so may nullify your claim.
If a product is damaged, Treadmill Outlet will replace the damaged part at no cost if the freight delivery receipt is properly noted. If incorrect items are shipped, we will reship the correct item at no cost.