Returns Policy
Returns are easy at Treadmill Outlet.
New products can be returned within 30 days of purchase. The product must be new and in original packaging for a full refund less shipping charges.
Please call 650 366 9133 ext 301 for a return authorization number before shipping back a return. Returns without an official return authorization will not be credited.
When returning an item that qualified for "free shipping" the actual cost of the original shipping will be deducted from the total purchase amount and then credited. There are no returns on closeouts, used, refurbished or special order items.
Shipping
Treadmill Outlet ships via FedEx and Common Carrier curbside delivery. Choice of carrier will be made based on the size and weight of your order.
All items in our online store include shipping to the 48 contiguous U.S. states, unless otherwise noted. Address must be accessible to semi-trailer truck for non-ground size shipments.
If you require expedited shipping (Next Day Air or Second Day Air), please call customer service to arrange for special delivery.
We cannot ship to P.O. boxes or military addresses (APO / FPO).
Items that qualify for Free Shipping are shipped via the Common Carrier Delivery Method
Delivery services requested by customer in addition to standard common carrier delivery services will be paid by the customer, including but not limited to:
Redelivery, inside delivery, special trucks, wait times, lift-gate service, change of delivery address.Missed appointments may require additional delivery charges in which case customer is responsible to pay those charges.
Common Carrier Delivery
(Most items weighing over 110 LBS ship via common carrier truck)
If your order includes items that are to be shipped via common carrier, the delivery company will contact you to set up a delivery date. Residential customers must be home to sign for truck shipments. This delivery method is curbside only and not inside your home. If you are unable to be home, the day of delivery, then pick-up at the carrier's local terminal may be necessary. Customer is responsible to keep their delivery appointment.
Delivery services requested by customer in addition to standard delivery services will be paid by the customer, including but not limited to: redelivery, inside delivery, special trucks, wait times, change of delivery address, etc. Missed appointments may require additional delivery charges in which case customer is responsible to pay those charges.
Treadmill Outlet will not accept returns or cancellations due to delays in delivery by freight carriers. Although we use the largest and most well known carriers, we are not responsible for delays in transit, carrier employee conduct, missed delivery appointments or damages to the customer's premises.
Lift Gate Service
The delivery truck will come equipped with a hydraulic lift gate that will lower your shipment to the ground. This service is complimentary on all residential deliveries.
International Shipping
For shipments to countries other than USA, the following rules and restrictions apply:
All international orders are subject to a $100 minimum product cost (before shipping charges are added).
Free shipping does not apply.
All shipping charges will charged to customer at actual cost.
It is the customers' responsibility to research applicable duties and taxes of all items purchased in their respective countries.
Prepayment is required. Payment must be by credit card.
Delivery Dates
All shipping and delivery quotes are "approximate" lead times. We cannot fully guarantee delivery dates as we utilize the services of reputable independent freight companies and occasionally there may be brief transit delays, on rare occurrences misplaced merchandise or an occasional back order.
Damaged Shipment
Please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. Title of goods passes to the purchaser when a shipment is accepted for transportation by the carrier. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it.
For items shipped already assembled, open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition. Please contact us immediately if the item is an assembled piece or if the damage involves a part that can't be replaced.
Occasionally, a product may be scratched or damaged during shipping. Customers should accept the product and note any visible damage to the freight delivery receipt. Since parts are interchangeable, Treadmill Outlet will replace any damaged part with a factory original new part when freight delivery receipt is properly noted. Customer should adhere to freight carriers’ freight claim protocol and cooperate with such policies to facilitate the processing of the claim.
Should labor be required to change a part, customer will receive FREE in-home service. If physical product damage is not seen until opening the carton, customer should contact freight carrier immediately within 48 hours, and request a "concealed freight damage inspection."
If a customer relocates a product to a different location than the delivery address on the bill of lading, prior to a "concealed freight damage inspection," the freight company will not accept responsibility for freight damage and customer shall nullify their rights to a freight damage claim. If customer refuses delivery due to excessive freight damage, Treadmill Outlet shall have the right to re-ship the identical product at no additional cost to customer, using the same or a different carrier at Treadmill Outlet's discretion.
On rare instances, wrong items may be shipped unintentionally, as a courtesy; we agree to re-ship the correct item at no cost to customer. Customers agree to abide by such terms.