General Questions
Why Choose Treadmill Outlet?
Since 1998, Treadmill Outlet has helped thousands of customers find the right fitness equipment for their homes, gyms, and commercial facilities. As a family-owned business, we combine the personalized service of a local retailer with the nationwide reach and product selection of a major fitness equipment dealer.
Stop by any of our Locations and give us a wave.
What are Your Latest Equipment Lines?
The hottest new products we carry from the best brands in the business are:
- Life Fitness : Symbio Series
- PMX PROMAXIMA: Essential Strength
- Nautilus: Impact Line
- Vision: Keystone Series
Do your Products Include a Warranty?
Treadmill Outlet's work isn't done after you order. We Provide Continuing Care and Customer Service Offering Regular Maintenance, Urgent Repair and Advice.
All new equipment includes at least a one-year warranty. We offer extended warranty options of 1 or 3 years.
For Services Complete a Service Request Here
How do I Choose the Right Fitness Equipment?
For Detailed Planning and Space Allocation that Aligns with Your Budget and Goals, Schedule a Consultation with our experienced fitness enthusiasts.
I am a Homeowners Association Property Manager. Do You Offer Commercial Grade Equipment?
We have a Large Selection of Built to Last Commercial Grade Equipment.
We Regularly Supply Commercial Fitness Equipment to Gyms, Recreation Centers, Rehabilitation Centers, Apartment Communities, and Multi-Family Properties throughout the Continental United States.
Order Status
How Long Does Delivery Take?
Delivery Times May Vary.
Most Items are Prepped for Shipping the Next Available Business Day and May Take up to Two Weeks For Pick-up.
While Custom Orders May Require Several Weeks for Production.
Shipping Policy
Contact Us for the Most Up-to-Date Information on Your Order.
Once an item is en route We are NOT Responsible for Freight Delays.
How Do I Track My Order?
A tracking number will be emailed When Available.
How Do I Change Quantity or Cancel an Item in My Order?
We Try to Make Ordering as Seamless as Possible at Treadmill Outlet. Contact Us Immediately to Add Items to Ensure they can Arrive in the Same Order.
Once an item has been prepped for Shipping or has Tracking Number it Can NOT be Canceled.
Please See our Return Policy.
An Item is Missing From My Shipment.
We're so Grateful you chose us to accompany you on your fitness Journey. We wouldn't Want a Missing Part to be your First Hurdle. Please notify us within 48 hours of delivery with photos.
Contact Us and We Will Make Sure You Receive your Missing Pieces ASAP!
How Long Does Custom Equipment Take to Deliver?
Custom and Special Ordered Equipment depends on the complexity of the request and the manufacturer completing the Order. On Average minor customization can take 6 weeks or more. While Large or More Complex projects can take anywhere from 8 to 16+ Weeks.
These are only Estimates. Email Your Treadmill Outlet Sales Representative For the Most Accurate Lead Time.
Shipping & Delivery
I'm in Hawai'i, Can you get Equipment to me?
We are expanding every day. Currently We Ship Only to the Continental United States. This Does NOT include Hawai'i, Alaska, Puerto Rico, Guam or American Samoa.
However, We Will Work With Your Freight Forwarder. Contact us to coordinate.
Do you Ship to APO/FPO/DPO?
We Do Not Ship to Army, Fleet, Diplomatic or Regular Post Offices at this time. We do Ship to Stateside Military Installation/Bases with full customer cooperation and Base Access Approved Before Purchase Completion.
Please Contact Us for further planning.
If No Communications are Done Prior to Purchase Completion We Reserve the Right to Cancel Your Order Without Notice.
Do you offer Free Local Pick Up?
Yes! Coordinate with our Local Team For Pick Up Location.
Do You Offer Free Shipping?
Yes! Free Shipping is Included on Items Over $1000.
(In The Case Of Returns This Will be Owed To Us)
What Should I Do If My Package Arrives Damaged?
We Take Great Care to Ensure your Order Arrives Safely. Occasionally Shipping Damage can occur. You Have the Right to Refuse to Accept Freight in the Case of Damages. Inspect Your Delivery Before Accepting.
If you notice any damage to the packaging or equipment upon delivery please follow these steps in our Shipping Policy.
Contact Us For Assistance In Filing a Claim.
For more Information Review our Shipping and Return Policy.
Financing
What are Your Financing Options?
We Make it Easy to Invest in Quality Fitness Equipment by Partnering with Synchrony and Affirm to Provide Financing and Buy Now, Pay Later Options.
For Eligible Health and Wellness-Related Purchases We Have Partnered With TrueMed to Provide you with a Streamlined Process to use your earned HSA/FSA Accounts.
We also Accept Most Major Credit Cards, PayPal, Apple Pay and ACH for Large Purchases.
To Learn More About Your Financing Options with Treadmill Outlet See More at our Finance Page.
Do You Offer Military or First Responders Discounts?
Thank you for Your Service!
With a GovX Account it Would be our Pleasure to Offer a Military Discount to our Heroes. If you are Shopping in Stores you May also Show our Staff Proof of Service.
My Company Received a Purchase Proposal, How Long do I Have to Accept?
Unless Otherwise Noted on Your Estimate or Proposal all Estimates Expire after 90 Days of Issue.
My Organization is Tax Exempt. How do I Apply this to My Account?
Government, education, non-profit organizations, public charities, churches and other religious organizations usually qualify for tax-exempt purchases. Once approved, customers may make tax-exempt purchases on behalf of their organizations.
Contact Us or Apply for a Partnered or Business Account
Services
Do You Provide Service and Repair?
Our Work isn't Done After You Order. We Provide Continuing Care and Customer Service Offering Regular Maintenance, Urgent Repair and Advice. We'll Even Help You Move Your Equipment Across Town.
I'm Moving. Can You Relocate My Equipment for Me?
We Provide Fitness Equipment Relocation Assistance to the Greater Bay Area of California, United States. This includes San Francisco Bay, Napa Valley, Walnut Creek, Oakland, Hillsborough, Palo Alto, Alameda, and More.
Contact Us For More information.
Do You Remove Old Fitness Equipment?
Yes, Depending on Warehouse Capacity.
Contact Us For More information.
Do you Have a Consignment Program? What do You Accept?
Yes, We Accept High Quality Fitness Equipment in Like New Condition. Typically Less than 8 years old.
See our Consignment Page for a list of our Accepted Brands.
Contact Us For More information.
What is Routine Maintenance for a Treadmill?
Routine Maintenance typically includes belt lubrication, cleaning, belt alignment checks and inspection of moving parts.
Steps Can Vary Depending on Brand, Make and Model.
If you Would like an Affordable DIY Tutorial Watch our Trained Technician Perform Belt Lubrications: Here
Do you Offer Installation or Assembly?
Yes! We Offer Professional White Glove Installation and Assembly. This includes Placing the Equipment Exactly Where it will go in its new home, Building it, Removing all Waste and Brief Overview on Operation.
If you require more services please contact your favorite Treadmill Outlet for accommodation options.