Returns and Cancelations
Labor is NONREFUNDABLE. This includes Delivery, Installation, Assembly, Setup and Service Fees.
Cancelations
We try to get orders out in a timely manner. You may cancel an order at anytime prior to receiving a tracking number or before an order has shipped. If the order has already shipped please follow the Return Policy outlined below.
To Cancel your order to initiate a refund contact sales@treadmilloutlet.com or call: (650) 931-6693.
Returns
Customer Satisfaction guarantee — Our products and partnered brands are hand picked by fitness enthusiast with over 20 years of expertise and built to last by rigorous testing and research, but we understand needs change, so we offer a 30 day return policy for new equipment in its original packaging to include manuals, parts and accessories.
Contact Us, to submit a return request and receive a RMA (Return Merchandise Authorization). If we receive equipment without RMA clearly written on the outside of the shipping container, it will be refused and returned to sender or no credit will be issued. If equipment is brought in person with no RMA Treadmill Outlet staff will not accept.
The Customer will be responsible for return shipping/freight, original outgoing transport charges even in the case that complimentary "free shipping" was provided to you, as well as 20% restocking fee.
Exceptions
We do not offer returns for the following equipment:
- Accessories
- Pre-Owned
- Clearance
- Discontinued
- Floor Models
- Outlet Items
- Special Order or Custom-Configured Products
Treadmill Outlet takes no responsibility for damaged, lost, or misdirected shipments
Refunds
We pride ourselves and great customer service, once Treadmill Outlet receives and inspects the product to ensure new condition a return will be issued to your original payment method in the amount of sale price minus 20% restocking fee and original shipping cost; subject to your financing institution policies.
If the item fails inspection (missing parts, damage, or signs of use beyond evaluation), the refund may be adjusted. Please package your return carefully to avoid damage and insure your shipment.