Shipping and Delivery Policy
Delivery dates are estimates. Not Guarantees. We are NOT responsible for delays caused by carriers, weather, or events
beyond our control.
Free Shipping
Treadmill Outlet offers free ground shipping on all items that exceed $1000 via Common Carrier, unless otherwise stated at checkout or product page, to the contiguous 48 United States and the District of Columbia. (See Delivery Area for more detailed list.)
Orders will be delivered curbside in the manufacturer's packaging or a pallet depending on the size and weight. The delivery company will contact you to set a delivery date, which requires a signature. If you are unable to be home the day of delivery, customer may also pick-up from a local terminal.
In the case of redelivery, missed appointments or changes to delivery address after shipping may result in additional fees. It is the customer's responsibility to maintain communications and notify Treadmill Outlet or Shipping Company of any schedule changes.
Accessibility for a semi-trailer is required for freight deliveries.
Local Pick-Up
Treadmill Outlet offers local pick-up at no extra cost. Contact Us at any location to coordinate Pick-Up location.
Customers can request assembly with a small added fee at this time.
These Products May be Excluded From Free Shipping
Other Exclusion will be clearly stated on Product page or at Check-Out
NuStep Fitness Equipment
Certain NOHrd Fitness Equipment
Free Weights (Plates, Kettlebells, and Dumbbells...etc..)
Delivery
We pride ourselves on partnering with the best delivery carriers on the market. That being said, delivery can vary based on a multitude of factors typically out of our control, to include product weight and size, freight company, weather, 3rd party policies, and whether professional installation was purchased. Below are general estimates. The most accurate information can be found in your tracking or by contacting Treadmill Outlet directly.
| Service/Product | Timeline |
|---|---|
| Small Items |
Typically leave our warehouse within a few business days and arrive shortly thereafter.
|
| Large Fitness Equipment |
Typically Shipped by a Freight Carrier and arrives 7 - 10 business days after shipment
|
| Special-Order Products |
Built to order by the manufacturer may require 6–16 weeks, depending on the brand and product availability.
|
We understand that you're excited to receive your equipment, and we work hard to keep you informed throughout the process. Once your order ships, you'll receive tracking information and updates so you can follow your delivery every step of the way.
If you're working with a specific deadline, please contact our team before ordering. We'll be happy to provide the most current lead times and help you select products that meet your timeline.
Local Delivery
Local customers are given a 2-hour delivery window on the day of delivery. This is not a timeframe of work, but an estimate. Our technicians may be delayed due to traffic, assembly, preparation or previous appointment. In such cases the technician or your designated sales representative will reach out to communicate.
This window is provided for your planning and cooperation with Treadmill Outlet. Please re-schedule within 48hrs if you find yourself unable to maintain your appointment.
Issues
We utilize the services of reputable independent freight companies and brands, occasionally there may be transit delays, misplaced items or back orders. You will be informed every step of the way.
Once received perform a thorough inspection before signing the shipment receipt whenever possible, noting quantity and condition in detail then have the delivery driver sign or initial. If possible, take photos.
Title of goods passes to the purchaser when a shipment is accepted for transportation by the carrier.
When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition.
Should labor be required to change a part, customer will receive FREE in-home service. If physical product damage is not seen until opening the carton, customer should contact freight carrier immediately within 48 hours, and request a "concealed freight damage inspection."
If there are missing parts or small scratches, contact Treadmill Outlet and a factory original new part will be provided when freight delivery receipt is properly noted.
Customers should follow the freight carrier's or manufacturer's claim process and cooperate with those policies for a smooth resolution.
Steps to Take in Case of Damage to Packaging or Equipment upon Delivery.
- Inspect the shipment before signing whenever possible.
- Take clear photos of the packaging, equipment, and any visible damage.
- Note the damage on the delivery receipt before accepting the shipment, if applicable.
- Contact Treadmill Outlet within 48hrs with your order number and photos.
Installation
Here at Treadmill Outlet, Customer Satisfaction is our number one priority. Let us take the stress and logistics out of the process of your brand new fitness equipment. We offer several more hands-on delivery options.
Full List of Delivery Options
| Service | Information |
|---|---|
| Local Pick-Up | Customer Picks up from either a store or warehouse. Technicians if time allow assist in lifting into vehicle. (Assembly may be requested at an added fee) |
| Curbside Delivery | Near Mail box or behind Property Lines. Typically complimentary for items above $1,000 |
| Threshold Delivery |
First Dry Area. Item will be placed at / in:
|
| Inside Delivery | Package is Delivered to Room of Choice for easy access and Assembly. Assembly NOT included |
| Professional Installation |
Includes:
|
- We do not directly ship to Hawai'i, Alaska, Puerto Rico, Guam or American Samoa. However, We Will Work With Your Freight Forwarder. Contact us to coordinate.
- A Structural foundation for shipping that is usually made of wood. It is a flat, portable platform used to stack, secure, and transport heavy or bulky goods in bulk.
A Pallet allows our shipment to be secured and strapped down in a LTL (less than a truckload)/FTL (full truckload) and arrive in the same condition it left its origin point. - We allow shipping address that is not a billing address if done at checkout. If you need to change delivery address and you have checked out, but your order has not shipped please contact Treadmill Outlet as soon as you can for accommodations.
If your order has shipped, arrangements may be made through your shipping company. This may incur extra charges.